1-Year Warranty:

At Farsha, we offer a 1-year warranty for our furniture, covering the cost of repairing any manufacturing defects. Please note that the warranty does not include delivery costs, and any associated expenses will be the responsibility of the customer. For warranty claims or further assistance, please contact our customer support team.

Order and Cancellation Policy:

At Farsha, all our Wood Works, Furniture, and Home Decorations are made to order, exclusively for you, our valued customer. Once an order is placed and a deposit is made, production begins promptly. Therefore, we regret to inform you that cancellations after the deposit is made are not accepted. We kindly request that you carefully consider your purchase before placing the order. Exceptions may be considered for product defects or non-compliance with specifications. For any concerns, please contact our customer support team. We appreciate your understanding and support.

To complete your return, we require a picture of the dificit .

Return Eligibility:

To ensure your satisfaction, we have established the following criteria for product returns:

  1. Damaged Product on Arrival:
    If the product arrives in a damaged condition, please notify us immediately upon delivery. We will arrange for a return and replacement or initiate the necessary repairs, depending on the situation.

  2. Wrong Product Delivered:
    In the event of an incorrect product delivery, please contact our customer support team as soon as possible. We will coordinate the return process and arrange for the correct product to be delivered to you promptly.

  3. Manufacturing Defects:
    If you discover a manufacturing defect in your furniture item within 2 days of delivery, please contact us with supporting evidence, such as photographs or a detailed description. Our management team will review the case and, upon approval, provide a full refund. We kindly request that you thoroughly inspect the items upon delivery to ensure prompt resolution of any manufacturing issues.

Please note that returns for reasons other than the mentioned criteria may not be accepted. Additionally, return shipping costs may be the responsibility of the customer unless the return falls under the specified conditions.

For further assistance or to initiate a return, please reach out to our customer support team. We are committed to addressing your concerns and ensuring a satisfactory resolution.

Refunds

Once your return is received and inspected, we will send you an email or call to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a transfer will automatically be applied to your original method of payment, within a period of 14 days.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, Contact our customer support

 

Shipping returns

To return your product, you should contact us.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.